Frequently Asked Questions

Digitley is India's most complete smart home and building automation platform, offering a unified ecosystem of locally engineered hardware and software. We design and manufacture smart locks, touch switches, sensors, and water valves that are all controlled through a single, intuitive app. Unlike many brands, our hardware is engineered specifically for Indian homes with 53% India-hosted servers for data sovereignty.

Digitley is a versatile automation platform designed for residential, hospitality, and commercial sectors across India. Our unified hardware and software ecosystem scales from individual apartments and villas to boutique hotels and modern office spaces. While the core technology remains consistent, we offer specialized features like the Digitpass keyless entry system for hotels and advanced dashboard analytics for commercial energy management.

Yes, Digitley is a Mumbai-headquartered brand where every product is designed, engineered, and supported locally. We maintain full control over our hardware design and software development rather than reselling generic third-party products. Our commitment to 'Made in India' includes hosting 53% of our server infrastructure on Indian data centers, ensuring your home automation data remains protected under Indian jurisdiction.

A Wi-Fi connection is required for remote app access and cloud-based automation rules, but local control always remains functional offline. You can still operate your touch switches manually and access your smart locks via fingerprint, PIN, or physical key without internet. Only remote commands and real-time alerts through the Digitley app require an active 2.4GHz Wi-Fi connection to communicate with our servers.

Digitley manufactures a comprehensive range of smart home hardware including touch switches, smart locks, microwave motion sensors, and motorized water valves. Our lineup features over 43 switch variants with built-in surge protection and smart locks offering seven distinct unlock methods. We also provide specialized controls for lighting, curtains, blinds, and gates to ensure every aspect of your property can be automated through one app.

Yes, Digitley is natively compatible with Apple HomeKit, Amazon Alexa, and Google Home for seamless voice control and cross-platform automation. You can control your Digitley devices using Siri, Alexa, or Google Assistant commands alongside their respective ecosystem apps. This allows you to integrate Digitley products into your existing smart home routines while still enjoying the advanced, localized features of the dedicated Digitley app.

Digitley touch switches are designed as direct retrofit replacements for standard modular switch formats used in Indian homes, such as Anchor or Havells. They fit existing back boxes and typically require only a few hours for a licensed electrician to install. While a neutral wire is required for operation (standard in most post-2005 constructions), our switches work with your current wiring without needing expensive internal wall modifications.

Installation requirements vary by product: smart locks and simple sensors can often be self-installed in under 30 minutes using our video guides. However, touch switches require a licensed electrician for safety because they involve live 230V wiring. For the best experience, we recommend using a Digitley-certified installer who understands our specific hardware configurations and can ensure your system is optimized for performance.

A standard 2BHK apartment installation typically takes between 4 and 8 hours to complete all hardware and software configurations. This includes the physical replacement of traditional switches, mounting the smart lock, and pairing all devices with the Digitley app. Larger villas or commercial properties may take 2-3 days depending on the complexity of the automation rules and the total number of devices being installed.

Digitley devices operate on standard 2.4GHz Wi-Fi networks, which are compatible with virtually all home routers available in India. You do not need a high-speed fiber connection; a stable 10 Mbps line is sufficient to manage dozens of connected devices. For larger properties or hotels, we recommend a mesh Wi-Fi system to ensure consistent signal strength across every room for reliable automation performance.

Yes, the Digitley app is free to download and available on both the Apple App Store for iOS and the Google Play Store for Android. The app provides a unified interface to control all your Digitley hardware from anywhere in the world. For users who prefer alternative interfaces, we also support full integration with the Apple Home, Google Home, and Amazon Alexa applications.

You can add an unlimited number of users to your Digitley home, each with their own unique login and customizable permission levels. Owners can assign roles such as 'Admin' for full management, 'Member' for standard device control, or 'Guest' for time-restricted access. This is particularly useful for families, office staff, or Airbnb hosts who need to grant temporary digital keys to visitors.

Yes, the Digitley app allows for full remote control of your home from anywhere in the world via an active internet connection. You can check the status of your locks, turn off forgotten appliances, or let a guest in while you are away. This remote functionality relies on your home's Wi-Fi remaining active to receive commands from our secure, India-hosted cloud servers.

Currently, 53% of Digitley's server infrastructure is hosted within India to ensure faster response times and better data sovereignty for our users. We are actively expanding our local footprint with a commitment to transition to 100% India-based hosting by 2027. This localized approach ensures your private home automation data remains protected under Indian jurisdiction and is never sold to third-party advertisers.

Digitley smart locks feature multiple layers of security, including an automatic 5-minute lockout after five consecutive incorrect PIN attempts. We also utilize 'Scramble PIN' technology, allowing you to enter random digits before or after your real code to prevent shoulder-surfing. Physical tampering triggers a high-decibel audible alarm and sends an immediate push notification to all admin users via the Digitley app.

No, Digitley maintains a strict privacy policy and does not sell, rent, or share your personal data with third-party advertisers or data brokers. We only collect the minimum amount of data necessary to operate your smart home devices and provide technical support. Your privacy is a core part of our mission as an India-first brand focused on long-term user trust and security.

All core Digitley features—including remote device control, basic automation rules, and multi-user access—are included with your hardware purchase at no additional monthly cost. We offer an optional 'Digitley Pro' subscription for advanced commercial features such as AI-driven energy analytics and extended activity logs. For residential users, the standard one-app experience is completely free to use for the life of the product.

You can purchase authentic Digitley products directly through our official website or via our network of authorized local distributors across major Indian cities. To ensure you receive genuine hardware and full warranty support, we recommend avoiding third-party marketplaces where unauthorized sellers may operate. For commercial projects or hotel installations, please contact our sales team directly for specialized bulk pricing and project consultation.

Every Digitley hardware product comes with a standard 2-year manufacturer warranty covering all manufacturing and component defects. We offer extended warranty packages for up to 5 years at the time of purchase for added peace of mind. For our commercial and hospitality clients, we provide specialized on-site support with a 48-hour response guarantee in major metropolitan areas to ensure minimal downtime for critical systems.

Digitpass is our proprietary keyless entry system designed specifically for the hospitality industry, allowing guests to use their phones as room keys. Upon booking, guests receive a secure link via SMS or WhatsApp that opens a browser-based key—no app download is required. This system integrates with your PMS to automatically activate the key at check-in and revoke access at checkout, reducing front-desk congestion.

Yes, Digitley offers robust API integrations that connect seamlessly with major Property Management Systems used by Indian hotels. This integration automates the guest journey by generating Digitpass mobile keys and adjusting room climate settings based on real-time check-in and checkout status. Our hospitality team provides full technical support to ensure your PMS and Digitley ecosystem communicate effectively to reduce operational costs and energy waste.

Our India-based support team is available for phone and live chat assistance from Monday to Saturday, 9AM to 7PM IST. For non-urgent inquiries, we offer 24/7 email support with a guaranteed response time of within four business hours. Commercial and hospitality clients enrolled in our premium support plans have access to a dedicated 24/7 emergency hotline for critical system issues requiring immediate attention.

If a device becomes unresponsive, first verify that your home Wi-Fi is active and other devices are connected. You can often resolve connectivity issues by power-cycling the device or using the 'Re-pair' function within the Digitley app settings. Remember that smart locks always maintain manual override functionality via physical keys or PIN codes, ensuring you are never locked out even during a network outage.

We offer a 15-day return policy for uninstalled products in their original packaging when purchased directly from the Digitley website. If you encounter a hardware issue covered under warranty, our support team will facilitate a replacement at no cost to you, including shipping both ways. To initiate a return or warranty claim, simply contact support@digitley.in with your order details and a brief description of the issue.